Axelop respects your privacy and is committed to handling personal information responsibly. This Privacy Notice explains how we collect, use, store and protect personal information when you visit the Axelop website, contact us, or otherwise communicate with us about Axelop and our activities.
This notice applies to the Axelop corporate website and general company communications. Individual Axelop software products may have their own privacy notices where their use of personal information differs from the corporate website.
Who we are
Axelop is an independent UK software company.
For the personal information described in this notice, Axelop acts as the data controller.
- Registered company details
- AXELOP LTD, company number 14989160
- Registered office
- 6 Bates Street, Manchester, England, M13 0WL, United Kingdom
- Privacy contact
- admin@axelop.co.uk
Information we collect
We may collect personal information that you provide when you contact Axelop or communicate with us. This may include your name, work email address, company or organisation, job role, telephone number where provided, and the contents of your correspondence.
We may also receive limited technical information when you use the website. Depending on the technologies used on the site, this may include your IP address, browser and device information, referring pages, basic usage information and security or server logs.
Please do not send confidential, health, financial, legal-case or other sensitive personal information through general enquiries unless we have specifically asked you to provide it through an appropriate channel.
How we use personal information
We use personal information where necessary to operate Axelop and communicate with people who contact us.
This can include responding to enquiries; discussing product interest, research, pilots, integrations, partnerships or other business matters; maintaining business correspondence; operating, protecting and troubleshooting the website; preventing misuse or security incidents; improving the website where appropriate; and meeting legal or regulatory requirements.
We do not sell personal information.
Our lawful bases
Depending on the circumstances, Axelop may rely on different lawful bases when using personal information.
We may rely on our legitimate interests where processing is reasonably necessary to operate Axelop, respond to business enquiries, maintain business relationships, administer and protect the website, and prevent misuse, provided those interests are not overridden by your rights and interests.
We may process information where necessary to comply with a legal obligation.
Where applicable, we may process information where necessary to take steps at your request before entering into a contract or to perform a contract.
Where we specifically ask for consent, such as for certain optional website technologies or communications, you may withdraw that consent at any time.
Who we share information with
Axelop may use trusted service providers to operate its website and business systems. These may include website hosting and infrastructure providers, email and communications providers, data-storage providers, security and anti-abuse services, and analytics providers if analytics are enabled.
These providers may process personal information on Axelop's behalf only where necessary to provide their services.
We may also disclose personal information to professional advisers, regulators, courts, law-enforcement bodies or other authorities where disclosure is necessary or required by law.
Before publication, this section should be checked against the actual providers used by the deployed Axelop website.
International transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, Axelop will take appropriate steps to ensure that the transfer is made in accordance with applicable data-protection law and that appropriate safeguards are used where required.
You can contact Axelop if you would like further information about safeguards relevant to your personal information.
How long we keep information
Axelop keeps personal information only for as long as reasonably necessary for the purpose for which it was collected.
For correspondence and business enquiries, we consider factors including whether the enquiry remains active, whether an ongoing business relationship exists, whether the information is still required for legitimate business records, and whether retention is necessary for legal, accounting, security or dispute-resolution purposes.
When information is no longer required, we will delete or anonymise it where appropriate.
Security
We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No website or electronic storage system can be guaranteed to be completely secure, so we review our approach as the website and Axelop's systems develop.
Your rights
Depending on the circumstances and the lawful basis being used, you may have rights over your personal information. These can include the right to request access to your information, ask for inaccurate information to be corrected, request deletion, request restriction of processing, object to certain processing, and request the transfer of information in circumstances where data portability applies.
Where processing is based on consent, you may withdraw that consent at any time without affecting processing that lawfully took place before withdrawal.
Where Axelop relies on legitimate interests, you have the right to object to the processing of your personal information in appropriate circumstances.
To exercise a data-protection right, contact us using the privacy contact details shown above. We may need to verify your identity before completing a request.
Complaints
If you have concerns about how Axelop handles your personal information, please contact us first so that we can investigate the matter.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO). Current contact information for the ICO is available through its official website.
Third-party websites
The Axelop website may contain links to websites, platforms or services operated by third parties. Axelop is not responsible for how those third parties collect or use personal information. You should review their privacy information before providing personal information to them.
Changes to this notice
We may update this Privacy Notice when our website, products, service providers or data-processing activities change, or where legal requirements make an update necessary.
The latest version will be published on this page and the date at the top of the notice will be updated.
Contact Axelop
For questions about this Privacy Notice, the way Axelop uses personal information, or a request relating to your personal information, contact:
- admin@axelop.co.uk
- Address
- 6 Bates Street, Manchester, England, M13 0WL, United Kingdom